It's a unique opportunity to collaborate with 17 student designers, and 9 professional clients to develop solutions within the medical field. Our interdisciplinary team worked to understand and impact a system in need.
1.Problem Space
How might we improve the in-home engagement experience enabled by active and passive data collection for at risk patients over 45?
2. Research
To better understand the large and complex healthcare industry, the first step in the process was to understand the landscape of the healthcare market. How does the industry look like and who is connected to whom? This gave perspective on the connections between relationships, or even the connections for innovation. From there, we narrowed our scope and found out the top 5 opportunities for us:
Social determinants of Health
Data Transformation
Remote Patient Control
In-home engagement
Services for Care Providers
By using different methods, we gathered field and secondary research. Carrying out interviews and surveying passers-by, we surveyed 42 passers-by and carried out 6 in-depths client interviews, and collected more than 900 data points.
GELI
new opportunity for viewing interactions between patients, medical professionals and payors.
Insights
3. Opportunity Spaces
3. workshop
4. Design
User Journey Map
Service Blueprint
It connects patients quickly and easily to their pharmacist, allows them to chat or call or even make an appointment
It connects patients to a community of others with similar ailments. Through the community, patients are able to ask general questions and share relevant research.
It notifies patients when it is time to take medication and alerts them if they have missed a dose.
